Help & FAQ

Please look for your problem in this list of common issues and find help with it.

How do I order my childs school photos on your site?
On our Home Page Select “Order Your School Images”
You will be asked to enter the first 4 letters of your school
and then your child's password.

 

Where do I find my child's password details?
To enter your School page, enter the First 4 letters of your school name,
if your school has SAINT at the begining, use ST in its place
followed by the name (eg. STJO)
When asked for your child's password, this is found in red text
on the namesheet your child should have brought home
on the day of photography, it is also found on the paper copy order form
you should have recieved from the school within a week or so of the photography date.



I cant find my child's password, it is not working or I get Error 404.
Not to worry, just use this link to recover it: LOST OR FORGOTTEN YOUR PASSWORD?

 

Why can I not enter my password details?
If no box appears asking for either your school letters or child's password,
you may have a browser or other software that is blocking it. Safari is prone to this.
The simplest solution is to use a different bowser.

 

I'm in, but where do I order?
Once you can see your child's order page, you can choose from any of our
products by selecting it from the drop down box below the images.
Remember to type in the Pose Refs or frame colours you wish to order,
type these into the blank box below the drop down menu.

 

I have ordered, but not recieved a recipt email.
Please check yor spam or junk folders for yoru recipt email or any other
correspondance inregards to your order.
Recipt emails are sent by PayPal, not by us.

 

When will I recieve my Digital files order?
We aim to send out all digital file orders within 2 working days. This is a manual process.
If time has passed and you still do not see anything from us,
please check your spam or junk folders.

 

When will I recieve my photos?
We collate all orders, physical paper copies handed back to the school
and online orders approximately 4-6 weeks after the photography date.
Additionally, a cut off date is agreed with the school for
one last collection from 2 weeks after that.
As Schools require all orders delivered in one batch,
we aim to deliver all orders to the school free of charge
2 weeks after this last collection.
In general orders are with you 8-10 weeks from the date of photography.
If you require physical products sooner than this,
we could post orders that do not contain frames,
at extra cost to you, please contact us and we willalways try to help.

 

If you have not found a solution to your problem, please contact us on info@coldwellsart.co.uk

Coldwells Art, Steading Studios, 73, Whitehill Village, Dalkeitih, Midlothian, EH22 2QD

0131 6631203 ________________________________________________________________________________________________________________________________________________